24 September 2011

When customer service goes bad! (well actually not!)

I had written a post only to have to delete it, you see we had a fridge/freezer which died about a month ago. It was only four years old and we were pretty gutted, with the cost of it you would have expected it to last longer.

The company who made it has bought our silence over the problem by offering us some money out of the kindness of their heart for a new one but in return we cannot tell you who it was!

So instead of ranting about bad customer service I thought I would tell you about some good customer service....

Stokke are without a doubt great, I won't go into detail but they came to our aid and we are eternally grateful!

Owning an on-line shop means that when I buy things on-line I feel they are letting people like me down if the service is rubbish so after I recently bought some things for my daughter and they were here within days then they need to be raved about....

First is My Little Patch, they have some fab bibs, bags and other bits lovingly hand made with gorgeous stand out fabrics, quick delivery and I am thrilled with my buys!

Next is Knot Just Jigs, I recently had a personalised item made from here, it was ordered, made and delivered within a week! Great customer service from a lovely lady.

Finally my rather long haired daughter needed some hair clips so I ordered her some from The Baby Bow Boutique, ordered one day received the next, gorgeous and just what I wanted.

If you have had good customer service then tell everyone about it and hopefully they'll receive the same and pass it on. Helping the smaller companies who care to carry on doing a great job :)

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